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Terms & Conditions

Terms and conditions for private customers

The following terms and conditions apply to you as a private customer, when you buy in Donkey Products Online Shop.

1. Scope

Our terms and conditions apply to all consumers who enter into a contract with Donkey Contracts for the purchase of products offered on the website of Donkey. A consumers is someone who enters into a contract for a purpose which cannot be attributed to someone in a commercial or professional capacity.

2. Contracting party

The purchase contract is made with: Donkey Products GmbH & Co. KG, Weidenallee B 10, 20357 Hamburg, Hamburg Commercial Register, HRA 108,387th You can contact our customer service for questions, claims and complaints on weekdays from 09:00 a.m. to 17:00 p.m. by the phone number + 49 40 226223 5-20 and by Email,

3. Offer and Acceptance of Contract

3.1. Our product ranges are without obligation and non-binding.

3.2 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order - errors excepted.

3.2. By clicking the "buy" button, you enter a binding order for the items listed on the products' order page. The purchase contract is concluded when we confirm your order immediately by e-mail after receipt of the order.

4. Cancellation policy (Appendix 1 of Art. 246a § 1 para. 2 sentence 2 EGBGB)

Right of Cancellation

You have the right to cancel this contract within 14 days without giving a reason. The cancellation period is fourteen days from the date on which you or a third party specified by you, other than the carrier, took possession of the goods ordered.
For an effective cancellation, you must contact us (Donkey Products GmbH & Co. KG, Weidenallee B 10, 20357 Hamburg, Tel.: 040-226223520; Fax: 040-226223528; Email: and inform us by a clear statement (e.g., via email, fax, telephone or mail) about your decision to cancel this contract. For this you can use this sample form , however, this is not mandatory. Timely submission of the cancellation notice before the end of the cancellation period is sufficient for the purpose of observing the cancellation time limit.

Consequences of cancellation:

If you cancel this contract, you will receive all payments that we have received from you (including delivery costs, but without possible additional costs, arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard) at the latest within 14 days from the date of receipt of notification of your cancellation. To repay the same method of payment will be used, which you used in the original transaction, unless specifically agreed otherwise. There will be no charge in the case of this repayment.

I) The goods should be returned or delivered to us by you no later than 14 days from the date on which you advised us about the cancellation of the contract.(Donkey Products GmbH & Co. KG, Osterfeldstraße 6, 22529 Hamburg) The deadline will be met if you send the goods before the expiry of 14 days.

II) We will bear the cost of returning the goods.

III) You shall only be obliged to compensate us for any loss of value of the goods should this arise from an improper handling of the goods not required for inspection of their condition, properties and functioning.

End of notice of cancellation policy.

5. Prices and Dispatch

5.1. All prices quoted are in euros and are inclusive of VAT.

5.2. The addition to the purchase price arising from delivery and dispatch costs are borne by the buyer. The dispatch costs will be clearly indicated on the product pages, in the shopping cart system and once again on the final order page. The flat rate for Germany is € 3.95.

6. Payment

6.1. Payment is made essentially at the option of the customer by credit card, advance payment, cash or PayPal.

6.2. With advance payments, we will send you our bank details in the order confirmation and deliver the goods after payment.

7. Delivery

7.1. Delivery within Germany is by DHL.

7.2. The delivery time is up to 3 days. With regard to possible different delivery times, we would direct you to the product page.

8. Reservation of ownership

We reserve title to the goods until full payment of the purchase price.

9. Warranty

In case of defects in the goods delivered the buyer is entitled to his/her statutory rights.

10. Privacy Policy

The data necessary for processing the transaction data is stored by us and may be passed on to our service partners within the context of processing the order. Further details are retrievable from our online offers Privacy Statement. At his/her request the customer can receive at any time information about the data stored about his/her person.

Version: December 2014

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