We are trying our best to fullfill your order as fast as possible. We ship by DHL. The delivery time within Germany takes about 1-3 days after payment check. Orders placed on the weekend take about 3-4 working days.
Shipments abroad take longer and, unfortunatly, it is not possible to calculate and specify the excat period.
For Express Shipments please contact us directly.
All prices comprise all price components and the lawful value added tax for Germany.
For shipments within Germany below 25 € shopping cart value we charge delivery costs in the amount of 5 €.
For shipments abroad we always charge delivery costs.
For shipments within the EU and to Switzerland we charge 15 €
Right now we are unable to dispatch to other foreign countries. We regret this a lot and work hard on a solution.
The maxmium weight of a shipment referring to above mentioned costs is 30 kg. There are no costs for any additional deliveries.
Unfortunately it could happen that your shipment is defect or damaged during transportation. We are very sorry! In this cases please contact our service and send us some pictures of the defect or the damage. We will check it and decide, how to proceed, e.g. sending out some new products.
As well if the proudct itself is wrong or you received less than ordered or your parcel got lost please apply to our service. email@example.com.
In the event that the delivered products do not correspond to your imagination and your are living in the EU, you have got the right of withdrawl your oder within 14 days and can send back the products on your costs. After we have recieved the products and checked them, we refund the money immediatly.
Please send return deliveries to following address:Donkey Products GmbH & Co. KG