Shipping policy

DELIVERY TIME

We are trying our best to fullfill your order as fast as possible. We ship by DHL. The delivery time within Germany takes about 1-3 days after payment check. Orders placed on the weekend take about 3-4 working days.

Shipments abroad take longer and, unfortunatly, it is not possible to calculate and specify the excat period.

For Express Shipments please contact us directly.

SHIPPING COSTS

All prices comprise all price components and the lawful value added tax for Germany.

For shipments within Germany below 25 € shopping cart value we charge delivery costs in the amount of 5 €.

For shipments abroad we always charge delivery costs.

For shipments within the EU and to Switzerland we charge 15 €

Right now we are unable to dispatch to other foreign countries. We regret this a lot and work hard on a solution.

The maxmium weight of a shipment referring to above mentioned costs is 30 kg. There are no costs for any additional deliveries.

COMPLAINT

Unfortunately it could happen that your shipment is defect or damaged during transportation. We are very sorry! In this cases please contact our service and send us some pictures of the defect or the damage. We will check it and decide, how to proceed, e.g. sending out some new products.

As well if the proudct itself is wrong or you received less than ordered or your parcel got lost please apply to our service. shop@donkey-products.com.

RETURN DELIVERY

In the event that the delivered products do not correspond to your imagination and your are living in the EU, you have got the right of withdrawl your oder within 14 days and can send back the products on your costs. After we have recieved the products and checked them, we refund the money immediatly.

Please send return deliveries to following address:

Donkey Products GmbH & Co. KG
Onlineshop
Osterfeldstraße 6
22529 Hamburg
Germany

PAYMENT TERMS

Payment in advance

If you want to pay in advance by bank transfer, please arrange the payment within 10 days to the following account:

Donkey Products GmbH & Co. KG

IBAN: DE36 2007 0000 0011 2565 00

BIC: DEUT DE HH XXX

After we have recieved the complete amount we will dispatch your order immediatly to the address given by you.

In case we do not hear from you after 10 days we will cancel your order.

Credit card payment

We accept following credit cards:

  • Mastercard
  • Visa Card

The credit card invoice is carried out by:

PAYMILL GmbH
St.-Martin-Straße 63
81669 München

In case of uncertainties referring your order or your payment by credit card please get in contact with us and do not file a chargeback! This causes unnecessary costs we might charge you.
We will charge your credit card only after the ordered goods are shipped.

Payment via PayPal

In case you want to pay by PayPal, you will release a payment order to your PayPal supplier by clicking on the buttom "Buying" immediatly. The invoice amount will be deducted from your customer's PayPal account after you have recieved the confirmation of your order.

On www.paypal.de you can setup your PayPal account.

Payment via Amazon Payments

Via Amazon Pay you can use all payment - and delivery information directly from your Amazon account. There is no need to setup a new account at our site or at Amazon Pay.

Choose the buttom "Amazon Pay" at the shopping cart. Afterwards please choose the payment terms and delievery addresses, that are stated in your Amazon user account.

You can find further information at https://pay.amazon.com/de/shopper